Help Desk Information
Inclusive Access
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The Inclusive Access (IA) program ensures that you have immediate access to your required course materials on the first day of class at the lowest price possible. You will access your digital IA course materials directly inside of your LMS course. If your course is participating in IA, you will automatically be opted into the program and the charge for the material will appear on your student account. However, participation in IA is optional, and if you do not wish to participate you have 14 days after the start of your class to opt out and have the charges reversed from your account.
Benefits of Inclusive Access
- Course materials at low prices
- Available at the start of class
- Easy to access
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Courses that use Inclusive Access materials will have a notation on the course's bookstore listing. The listing will include a comment saying "Inclusive Access — access this item in..." your school's Learning Management System (LMS).
Additionally, you will receive an email about one week before classes start that will inform you which of your courses are participating in the program. -
If your course participates in Inclusive Access, you will automatically be opted into the program and charges will appear on your student account. However, participation is optional and you may choose to opt out of the IA program.
The price varies upon the materials your instructor chooses to use. You will receive an email with information on which classes are part of the program and how much you will be charged for each IA material. -
The process to access your IA materials varies slightly depending upon whether your instructor has chosen to use an eBook or courseware. To avoid access issues or being prompted for further payment, please make sure you access the materials through your LMS course.
To access your IA material, you will need to login to your LMS course and locate the course materials link. The link is usually titled similar to "Course Materials by eCampus." If you are unable to find the link, please contact your instructor.eBooks
Login to your LMS course and locate the course materials link. The link is usually titled similar to "Course Materials by eCampus." If you are unable to find the link, please contact your instructor. Select the "Read Now" button associated with your digital textbook.
Courseware
How you access courseware varies based on a number of factors. We recommend that you reach out to your instructor if you need guidance.
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If you do not wish to participate in Inclusive Access, you must opt out within 14 days after the start of your class to receive a refund. You can opt out by using the "Course Materials by eCampus" link found in your LMS course.
You can also email iasupport@ecampus.com with your request to be opted out of the IA material. Please include your name course information in your request.
Please note that if you opt out of the IA program, you will no longer have access to the required course materials. You will be expected to purchase the materials elsewhere.
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An LMS, or Learning Management System, is the online platform your school uses to access courses, assignments, grades, and other course materials. Common LMS platforms include Canvas, D2L/Brightspace, Blackboard, and Moodle. Your school may also use its own name for its LMS, so the name of the platform will vary depending on the school you attend.
You will access your Inclusive Access materials through your LMS course. -
These are specially priced print versions of textbooks provided as a optional add-on purchases to Inclusive Access materials. While Inclusive Access materials are provided through your school's Learning Management System and typically paid for through fees included with tuition, these items are purchased directly through this site.
Please note that print upgrades cannot be used to replace Inclusive Access materials and prevent opt-out.
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A few important pieces of information
The following represents typical setups for our Inclusive Access programs. Your particular school may have somewhat different procedures.
- Once your course has been created in your school's LMS, we will automatically add a “Course Materials” link prior to the start of classes. This link will open the Course Dashboard. From here, students can access content and change their participation preference. As an instructor, you will also have access to the Instructor Analytics Dashboard.
- Students must use the links provided in your school's LMS to access materials.
- Your students will have fourteen (14) days from the start of classes to opt-out of participation, and students who opt-out, drop, or withdraw from your class will not be billed.
- Students who opt-out will see an “Opt In” button during this period. They may opt in and out as many times as they wish.
- As an instructor, you will not see the opt-out button.
Content Delivery
You will likely hear or read references to delivery methods. Please see the following for guidance.
eBooks
eBooks (or “eTextbooks”) will be accessed directly through our Inclusive Access platform. In most cases, students will click the “Course Materials” link in your LMS course to access the platform and then click the appropriate “Read Now” button.
The Bookshelf eReader allows students to read, highlight, and take notes.
Please note that publisher-platform eBooks (i.e. “Pearson eText”) are considered courseware for the purposes of Inclusive Access programs.
Single Sign-On Courseware
Similar to the process outlined above, except your students will click the appropriate “Launch Courseware” button.
Code Reveal Courseware
Your students will use our Inclusive Access platform to obtain an access code for their courseware. Thereafter, your students will use the publisher’s provided URL for access.
Instructors are not able to retrieve an access code. The publisher is expected to provide you access.
Publisher Direct Courseware
Your students will access courseware through a separate Publisher integration with your school's LMS, and an access code is not generally required. Our Inclusive Access platform will be used for opt-out (or opting back in) only.
Students who attempt to access courseware directly from publisher sites will be prompted for payment.We highly recommend contacting the publisher to make use of their support teams for assistance. -
VitalSource
Get Started with Bookshelf & Courseware
Reports & Analytics
VitalSource Instructor Dashboard
Using the Instructor Dashboard
Customer Service
Submit a Support RequestCengage
Cengage Instructor Support
Reports & Analytics
Cengage CNOWv2 Analytics
Cengage MindTap Analytics
Customer Service
Support Services
1-800-354-9706Macmillan
Macmillan Higher Ed Support
Reports & Analytics
Achieve Reports & Insights
Customer Service
Live ChatMcGraw Hill
McGraw Hill Instructor Support
Reports & Analytics
Connect Grading & Reporting
SmartBook Reports in Connect
Customer Service
Higher Ed Digital Technical Support
1-800-331-5094Pearson
Pearson Instructor Support
Reports & Analytics
Pearson MyLab & Mastering Analytics
Customer Service
Technical Support
1-855-675-0144Wiley
W.W. Norton
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Please send an email to iasupport@ecampus.com for any questions about Inclusive Access.

