Guide to Cross-Cultural Communications
by Reynolds, Sana; Valentine, Deborah; Munter, Mary M.Edition: 2nd
Format: Paperback
Pub. Date: 2010-06-21
Publisher(s): Pearson
Other versions by this Author
-
Free Shipping On All Orders!*
Free economy shipping applies to all orders shipped to residential addresses. Orders shipped to campus receive free standard shipping. Free shipping offers do not apply to Marketplace items.
-
eCampus.com Device Compatibility Matrix
Click the device icon to install or view instructions
Apple iOS | iPad, iPhone, iPod
Android Devices | Android Tables & Phones OS 2.2 or higher | *Kindle Fire
Windows 10 / 8 / 7 / Vista / XP
Mac OS X | **iMac / MacbookEnjoy offline reading with these devicesiPad, iPhone, iPod
Android 2.2 +Kindle FireWindows
10 / 8 / 7 / Vista / XPMac
List Price: $33.32
Rent Textbook
Select for Price
Digital
$77.99*
New Textbook
We're Sorry
Sold Out
Used Textbook
We're Sorry
Sold Out
How Marketplace Works:
- This item is offered by an independent seller and not shipped from our warehouse
- Item details like edition and cover design may differ from our description; see seller's comments before ordering.
- Sellers much confirm and ship within two business days; otherwise, the order will be cancelled and refunded.
- Marketplace purchases cannot be returned to eCampus.com. Contact the seller directly for inquiries; if no response within two days, contact customer service.
- Additional shipping costs apply to Marketplace purchases. Review shipping costs at checkout.
Summary
This concise, practical book will help you communicate successfully in culturally-diverse workplaces at home and abroad. The Second Edition of the Guide to Cross-Cultural Communication:
Table of Contents
| Preface | p. vii |
| Introduction | p. xv |
| Understanding Cultures | |
| Relationships: Individual or Collective? | p. 3 |
| Characteristics of individualist cultures | p. 5 |
| Characteristics of collective cultures | p. 7 |
| Guidelines: Individualist or collective? | p. 11 |
| Social Framework: High Context or Low Context? | p. 13 |
| High-context cultures | p. 15 |
| Low-context cultures | p. 19 |
| Guidelines: High or low context | p. 24 |
| Time: Linear, Flexible, or Cyclical? | p. 27 |
| Linear time | p. 28 |
| Flexible time | p. 30 |
| Cyclical time | p. 32 |
| Guidelines: Attitudes toward time | p. 36 |
| Power: Hierarchical or Democratic? | p. 39 |
| Hierarchical cultures | p. 41 |
| Democratic cultures | p. 44 |
| Signs and symbols of power | p. 46 |
| Guidelines: Attitudes toward power | p. 50 |
| Communicating Across Cultures | |
| Using Language | p. 53 |
| English: a language of action | p. 55 |
| Sino-tibetan languages: A rich contrast | p. 56 |
| Guidelines for using language | p. 58 |
| Writing | p. 63 |
| Preferred channel | p. 65 |
| Directness | p. 66 |
| Immediacy | p. 68 |
| Clarity and conciseness | p. 69 |
| Guidelines for writing across cultures | p. 71 |
| Communicating Nonverbally | p. 75 |
| Eye contact | p. 77 |
| Facial expression | p. 81 |
| Hand gestures | p. 83 |
| Space | p. 86 |
| Silence and the rhythm of language | p. 89 |
| Guidelines | p. 90 |
| Negotiating: Process, Persuasion, and Law | p. 93 |
| Analyzing the negotiation process | p. 95 |
| Enhancing your persuasiveness | p. 101 |
| Understanding international law | p. 105 |
| Guidelines for negotiation | p. 109 |
| Conclusion | p. 110 |
| Cultural Questionnaire | p. 113 |
| Bibliography | p. 117 |
| Suggested Readings | p. 120 |
| Suggested Films | p. 123 |
| Index | p. 125 |
| Table of Contents provided by Ingram. All Rights Reserved. |
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
Digital License
You are licensing a digital product for a set duration. Durations are set forth in the product description, with "Lifetime" typically meaning five (5) years of online access and permanent download to a supported device. All licenses are non-transferable.
More details can be found here.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.