Introduction |
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1 | (1) |
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ERP and E-Business: An Evolving Relationship |
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1 | (3) |
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ERP/E-Business Challenge: Shedding Old Notions |
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4 | (2) |
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New Technologies, New Options |
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6 | (3) |
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Concepts Behind the Electronic Enterprise |
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9 | (16) |
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Adaptive versus Disruptive Technology |
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9 | (3) |
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Definitions of ERP and E-Business |
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12 | (4) |
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16 | (1) |
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17 | (1) |
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18 | (3) |
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21 | (2) |
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Dominant Architecture in the ERP/E-Business Marriage |
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23 | (2) |
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Inside Out, Outside In: Complementary Technologies of ERP and E-Business |
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25 | (20) |
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Making Them Work Together |
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27 | (3) |
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ERP: The Hub of a Single Enterprise |
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30 | (4) |
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ERP Alone Falls Short of Twenty-First Century Customer Demands |
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34 | (1) |
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E-Business Provides the Ideal Extension to Internal Processes |
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35 | (6) |
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41 | (1) |
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42 | (1) |
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42 | (3) |
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Web Economics: Valuing Your ERP and E-Business Investments |
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45 | (22) |
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Fifty Years of Valuation History |
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47 | (3) |
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Traditional Valuation Techniques Work for ERP |
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50 | (6) |
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A New Technique Necessary for E-Business |
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56 | (5) |
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Doing the ROV™TM Analysis |
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61 | (4) |
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Making the Right Investments |
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65 | (2) |
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ERP/E-Business Matrix: Options and Scenarios |
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67 | (14) |
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67 | (12) |
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Shared Service Center Considerations |
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79 | (1) |
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79 | (2) |
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Behind the Web: Supply-Chain Management |
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81 | (16) |
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82 | (3) |
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Six Components of the E-Supply Chain |
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85 | (3) |
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Three Phases of Supply-Chain Integration |
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88 | (1) |
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Advanced Planning and Scheduling |
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89 | (3) |
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ERP and E-Business ``Supercharge'' Each Other |
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92 | (2) |
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ERP and Value-Chain Integration Equal Large-Scale E-Business |
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94 | (3) |
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Customer Relationship Management |
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97 | (10) |
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Why Is Customer Relationship Management on the Agenda Now? |
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98 | (1) |
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Technology-Enabled Selling |
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99 | (2) |
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101 | (1) |
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102 | (1) |
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Internet Protocol Telephony |
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103 | (1) |
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103 | (1) |
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Data Warehousing and Data Mining |
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104 | (3) |
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ERP/E-Business Impact on Shared Services |
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107 | (12) |
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Consolidate, Compact, and Dismiss |
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108 | (2) |
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Nature of Shared Service Centers |
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110 | (3) |
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ERP Is Important for Shared Service Centers |
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113 | (1) |
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Alternative Shared Service Center Scenarios |
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114 | (4) |
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Extended Enterprise Shared Service Centers |
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118 | (1) |
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Triple Play: Technology, Processes, and People |
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119 | (18) |
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Undertaking a Major E-Business Effort |
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119 | (1) |
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120 | (4) |
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People Make Change Organic |
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124 | (1) |
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Executive Sponsorship Is Key |
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125 | (1) |
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126 | (2) |
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128 | (1) |
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129 | (1) |
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129 | (1) |
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130 | (1) |
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130 | (1) |
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Change-Management Approach |
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130 | (7) |
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ERP/E-Business Matrix Destination Goals |
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137 | (12) |
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Six Regions on the ERP/E-Business Matrix Defined |
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137 | (7) |
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Getting from Here to There |
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144 | (5) |
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149 | (14) |
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Determine Where the Company Is Going and Why |
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150 | (1) |
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Assess Organizational Capabilities to Get There |
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151 | (2) |
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153 | (3) |
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Implement on the Route Forward |
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156 | (7) |
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Program and Project Management |
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163 | (6) |
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163 | (1) |
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Business Model and Governance Structure |
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164 | (1) |
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165 | (4) |
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ERP Vendor Responses to E-Business Challenges |
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169 | (16) |
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171 | (6) |
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Portals, Communities, and Trading Exchanges |
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177 | (1) |
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178 | (1) |
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178 | (4) |
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How Will Companies Connect? |
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182 | (3) |
Glossary |
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185 | (4) |
Index |
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189 | |